I design calm interfaces for products that are anything but

I start with the workflow, not the screens. Understanding how people actually move through a product — the shortcuts they've invented, the steps they skip, the errors they ignore — tells me more than any brief.

Systems over one-off screens. Every component I design has to work in at least three states and survive an engineer who's never spoken to me. If it can't be handed off without a Loom video, it isn't finished.

Delivery is part of the design. Annotated specs, motion guidance, edge case documentation: these aren't extras, they're the last 30% of the job. The gap between a good design and a good product usually lives in that 30%.